If you're using an Android phone, you may be prompted within the GoCarma app to update the app's battery setting to Unrestricted.
Sometimes Android phones disallow an app to perform functions in background mode, such as automated tracking when you drive in a TEXpress Lane.
To avoid your trip or vehicle occupancy not being accurately logged, please ensure that you update this setting to Unrestricted when prompted.
Just follow the in-app guidance to set this permission correctly.
