HOV toll discounts are only available for vehicles that are verified as having at least 2 people in the vehicle at the time of the toll transaction.
Any GoCarma user that attempts to qualify for HOV status while traveling alone risks receiving a GoCarma account period of suspension, during which they will be ineligible to receive an HOV toll discount.
Please note that a GoCarma suspension has no impact on the status of a toll tag account.
How to Avoid a GoCarma Account Suspension
To ensure you are not at risk of a GoCarma account suspension, please follow these guidelines:
You must not carry a 2nd smartphone as a way of attempting to qualify for HOV status for a single occupancy trip.
You must not carry an Occupant Pass as a way of attempting to qualify for HOV status for a single occupancy trip.
You must not leave an Occupant Pass in the vehicle at all times.
These restricted behaviors are automatically identified by the GoCarma system and will result in a GoCarma account suspension if this behavior is repeated.
If you have received a notification with a link to this article, but you believe you are not violating HOV toll discount policy, please send us a message in the GoCarma app.
Why It Matters
Single occupancy vehicles are ineligible for HOV toll discounts according to policy governed by the Regional Transportation Council.
HOV policy is designed to ensure that TEXpress Lanes maintain a minimum speed of 50 mph at all times, especially during peak travel periods.
HOV violations result in increased prices for all road users as pricing dynamically adjusts to ensure target traffic flow in the TEXpress Lanes.
Appealing a GoCarma Account Suspension
If you believe your GoCarma account has been suspended unfairly, please read this article to learn how to appeal your GoCarma account suspension.