GoCarma

Still waiting for your Occupant Pass to arrive?

Where is my Occupant Pass?

Here's how to contact GoCarma to reset your password.

How do I reset my password?

How to update your GoCarma account when getting a new vehicle.

What to do When I Get a New Car

This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.

I have a problem setting up a GoCarma Pass / Occupant Pass

Here's how to ensure that you're setup ok.

Is the app set up ok?

Learn what each app permission request means.

App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?

This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.

I have entered some details incorrectly. What can I do?

Still waiting for your GoCarma pass to arrive?

Where is my GoCarma Pass?

What to do if you cannot find and download the GoCarma app

Why can't I find the GoCarma app?

Why don't I see an "Occupant Passes" menu item?

How do I find someone to carpool with?

I have lost my GoCarma Pass. What can I do?

My Transactions screen shows an HOV transaction, but I did not get an HOV toll discount.

I didn't know each person in the car needed to use GoCarma. Can I still get a discount?

Steps to take to identify why you did not get an HOV toll discount.

Why didn't I get my HOV toll discount?

GoCarma only works if Bluetooth is enabled.

I disabled Bluetooth - will I still be counted in the car?

My phone battery died while in the car, will I still get an HOV toll discount?

Why it's important to check your Android settings

Turn off Android Power Saving / Battery Saver to keep your trips tracked accurately

Emmett Murphy

Katy Linburg

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