GoCarma activates and saves GPS data only when you travel in a TEXpress Lane during weekday peak periods. GoCarma does not save any GPS data any other location or time.

There are 3 location permissions that you may encounter on iOS 13. Each is described below. 

First Location Permission on iOS 13

At the end of the sign-up process, you will be asked to allow access to Location Services. Although the GoCarma app needs to "Always" access Location Services, iOS limits your options at this stage. You must select "Allow While Using," as depicted below.

You will later be presented with the 2nd permission request below, which will ask you to change to "Always" allow access to Location Services. If you wish, you can update your permission to "Always" before then, by opening the Settings app, selecting "GoCarma," selecting "Location Services" and selecting "Always."

 Second Location Permission on iOS 13

Soon afterwards, iOS will ask you if you wish to "Change to Always Allow." You must select this option, so that the GoCarma app can automatically activate when you drive in a TEXpress Lane

Third Location Permission on iOS 13

From time to time, iOS may randomly ask you if you wish to keep the "Always Allow"  
permission. You must select this option if you are presented with the alert. Otherwise GoCarma will not activate automatically when you drive in a TEXpress Lane, and your vehicle may not qualify as HOV.

Tip: From time to time, it's a good idea to open the GoCarma app when you're in the car. If it says “Setup OK” in a blue bar at the top of the screen, you will know that your permissions are set up correctly. If there is any issue with permissions, you can just follow the in-app guidance to resolve the issue.

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