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I have a problem setting up a GoCarma Pass / Occupant Pass

This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.

Emmett Murphy avatar
Written by Emmett Murphy
Updated over 2 years ago

GoCarma Pass:

We have some good news for you about the GoCarma Pass. Starting from May 21st, 2021, with the launch of GoCarma v2.0, you won't need a GoCarma Pass for any vehicle you add. If you already have a GoCarma Pass activated in your vehicle - please keep it there.

Occupant Pass:

If you are having a trouble setting up an Occupant Pass, please follow these troubleshooting steps:

  1. Have the Occupant Pass close to your phone, and far away from any other Passes

  2. Check your phone settings to make sure the internet connection is strong

  3. Check your GoCarma app settings to ensure Location is set to “Always” and Bluetooth is enabled

  4. Pull the small plastic tab out of the Occupant Pass (if applicable) Final Steps:

  5. Make sure you are using the most current version of the app by checking the updates available on your phone

  6. Completely restart your phone

  7. Open the app, tap “Occupant Pass” in the menu and then “Set up Occupant Pass” to complete your pass setup.

If you're still having trouble after that, please send us the label ID on the side of the Occupant Pass so that we can further look into what's happening.
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