A GoCarma user account is suspended when a user:

  • Has attempted to qualify for HOV status while traveling as a single occupancy vehicle in a TEXpress Lane, perhaps by carrying a 2nd smartphone or leaving an Occupant Pass in the vehicle.

  • Has received multiple notifications within the previous 30 days reminding them of GoCarma Account Suspension policy. 

  • Has not adjusted their use of GoCarma to be in compliance with HOV toll discount policy.

A suspended GoCarma user is ineligible for HOV toll discounts during the account suspension period.

Please note that a GoCarma suspension has no impact on the status of toll tag account. 

Avoiding GoCarma Account Suspensions 

To ensure that your GoCarma account is not suspended, please read this article.

Appealing a GoCarma Account Suspension

To appeal a GoCarma account suspension, please complete this form.  

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