A GoCarma user account is suspended when a user:
- Has attempted to qualify for HOV status while traveling as a single occupancy vehicle in a TEXpress Lane, perhaps by carrying a 2nd smartphone or leaving an Occupant Pass in the vehicle.
- Has received multiple notifications within the previous 30 days reminding them of GoCarma Account Suspension policy.
- Has not adjusted their use of GoCarma to be in compliance with HOV toll discount policy.
A suspended GoCarma user is ineligible for HOV toll discounts during the account suspension period.
Please note that a GoCarma suspension has no impact on the status of toll tag account.
Avoiding GoCarma Account Suspensions
To ensure that your GoCarma account is not suspended, please read this article.
Appealing a GoCarma Account Suspension
To appeal a GoCarma account suspension, please complete this form.