Troubleshooting
Help for when you have encountered a problem
17 articles
Written by Katy Linburg and Emmett Murphy


Where is my Occupant Pass?
Still waiting for your Occupant Pass to arrive?
Written by Katy Linburg. Updated over a week ago
How do I reset my password?
Here's how to contact GoCarma to reset your password.
Written by Katy Linburg. Updated over a week ago
What to do When I Get a New Car
How to update your GoCarma account when getting a new vehicle.
Written by Katy Linburg. Updated over a week ago
I have a problem setting up a GoCarma Pass / Occupant Pass
This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.
Written by Emmett Murphy. Updated over a week ago
Is the app set up ok?
Here's how to ensure that you're setup ok.
Written by Emmett Murphy. Updated over a week ago
App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?
Learn what each app permission request means.
Written by Emmett Murphy. Updated over a week ago
I have entered some details incorrectly. What can I do?
This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.
Written by Emmett Murphy. Updated over a week ago
Where is my GoCarma Pass?
Still waiting for your GoCarma pass to arrive?
Written by Emmett Murphy. Updated over a week ago
Why can't I find the GoCarma app?
What to do if you cannot find and download the GoCarma app
Written by Emmett Murphy. Updated over a week ago
Why don't I see an "Occupant Passes" menu item?

Written by Emmett Murphy. Updated over a week ago
How do I find someone to carpool with?
GoCarma is not a ride-matching app.
Written by Emmett Murphy. Updated over a week ago
I have lost my GoCarma Pass. What can I do?

Written by Emmett Murphy. Updated over a week ago
My Transactions screen shows an HOV transaction, but I did not get an HOV toll discount.
Learn more about the Transactions screen
Written by Emmett Murphy. Updated over a week ago
I didn't know each person in the car needed to use GoCarma. Can I still get a discount?

Written by Emmett Murphy. Updated over a week ago
Why didn't I get my HOV toll discount?
Steps to take to identify why you did not get an HOV toll discount.
Written by Emmett Murphy. Updated over a week ago
I disabled Bluetooth - will I still be counted in the car?
GoCarma only works if Bluetooth is enabled.
Written by Emmett Murphy. Updated over a week ago
My phone battery died while in the car, will I still get an HOV toll discount?

Written by Emmett Murphy. Updated over a week ago