Troubleshooting
Help for when you have encountered a problem
Where is my Occupant Pass?
How do I reset my password?
What to do When I Get a New Car
I have a problem setting up a GoCarma Pass / Occupant Pass
Is the app set up ok?
App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?
I have entered some details incorrectly. What can I do?
Where is my GoCarma Pass?
Why can't I find the GoCarma app?
Why don't I see an "Occupant Passes" menu item?
How do I find someone to carpool with?
I have lost my GoCarma Pass. What can I do?
My Transactions screen shows an HOV transaction, but I did not get an HOV toll discount.
I didn't know each person in the car needed to use GoCarma. Can I still get a discount?
Why didn't I get my HOV toll discount?
I disabled Bluetooth - will I still be counted in the car?
My phone battery died while in the car, will I still get an HOV toll discount?