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Troubleshooting
Troubleshooting
Help for when you have encountered a problem
17 articles in this collection
Written by
Emmett Murphy
and
Katy Linburg
Where is my Occupant Pass?
Still waiting for your Occupant Pass to arrive?
Written by
Katy Linburg
Updated over a week ago
How do I reset my password?
Here's how to contact GoCarma to reset your password.
Written by
Katy Linburg
Updated over a week ago
What to do When I Get a New Car
How to update your GoCarma account when getting a new vehicle.
Written by
Katy Linburg
Updated over a week ago
I have a problem setting up a GoCarma Pass / Occupant Pass
This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.
Written by
Emmett Murphy
Updated over a week ago
Is the app set up ok?
Here's how to ensure that you're setup ok.
Written by
Emmett Murphy
Updated over a week ago
App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?
Learn what each app permission request means.
Written by
Emmett Murphy
Updated over a week ago
I have entered some details incorrectly. What can I do?
This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.
Written by
Emmett Murphy
Updated over a week ago
Where is my GoCarma Pass?
Still waiting for your GoCarma pass to arrive?
Written by
Emmett Murphy
Updated over a week ago
Why can't I find the GoCarma app?
What to do if you cannot find and download the GoCarma app
Written by
Emmett Murphy
Updated over a week ago
Why don't I see an "Occupant Passes" menu item?
Written by
Emmett Murphy
Updated over a week ago
How do I find someone to carpool with?
GoCarma is not a ride-matching app.
Written by
Emmett Murphy
Updated over a week ago
I have lost my GoCarma Pass. What can I do?
Written by
Emmett Murphy
Updated over a week ago
My Transactions screen shows an HOV transaction, but I did not get an HOV toll discount.
Learn more about the Transactions screen
Written by
Emmett Murphy
Updated over a week ago
I didn't know each person in the car needed to use GoCarma. Can I still get a discount?
Written by
Emmett Murphy
Updated over a week ago
Why didn't I get my HOV toll discount?
Steps to take to identify why you did not get an HOV toll discount.
Written by
Emmett Murphy
Updated over a week ago
I disabled Bluetooth - will I still be counted in the car?
GoCarma only works if Bluetooth is enabled.
Written by
Emmett Murphy
Updated over a week ago
My phone battery died while in the car, will I still get an HOV toll discount?
Written by
Emmett Murphy
Updated over a week ago