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Troubleshooting
Troubleshooting
Help for when you have encountered a problem
17 articles in this collection
Written by
Emmett Murphy
and
Katy Emerson
How do I reset my password?
Here's how to contact GoCarma to reset your password.
Written by
Katy Emerson
Updated over a week ago
What to do When I Get a New Car
How to update your GoCarma account when getting a new vehicle.
Written by
Katy Emerson
Updated over a week ago
How To Return a GoCarma or Occupant Pass
This is the process for returning GoCarma or Occupant Passes.
Written by
Katy Emerson
Updated over a week ago
I have a problem setting up a GoCarma Pass / Occupant Pass
This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.
Written by
Emmett Murphy
Updated over a week ago
Not In Car: Why am I not detected in the car?
Here's what to check when the app says you're Not In Car.
Written by
Emmett Murphy
Updated over a week ago
App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?
If your status is not "In Car" or "Not In Car," then you may need to adjust the app permissions.
Written by
Emmett Murphy
Updated over a week ago
Where is my GoCarma Pass?
Still waiting for your GoCarma pass to arrive?
Written by
Emmett Murphy
Updated over a week ago
I have entered some details incorrectly. What can I do?
This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.
Written by
Emmett Murphy
Updated over a week ago
Why can't I find the GoCarma app?
What to do if you cannot find and download the GoCarma app
Written by
Emmett Murphy
Updated over a week ago
Why don't I see an "Occupant Passes" menu item?
Written by
Emmett Murphy
Updated over a week ago
How do I find someone to carpool with?
GoCarma is not a ride-matching app.
Written by
Emmett Murphy
Updated over a week ago
I have lost my GoCarma Pass. What can I do?
Written by
Emmett Murphy
Updated over a week ago
My History screen shows an HOV transaction, but I did not get an HOV toll discount.
Go Carma History screen does not confirm toll discounts.
Written by
Emmett Murphy
Updated over a week ago
I didn't know each person in the car needed to use GoCarma. Can I still get a discount?
Written by
Emmett Murphy
Updated over a week ago
Why didn't I get my HOV toll discount?
Steps to take to identify why you did not get an HOV toll discount.
Written by
Emmett Murphy
Updated over a week ago
I disabled Bluetooth - will I still be counted in the car?
GoCarma only works if Bluetooth is enabled.
Written by
Emmett Murphy
Updated over a week ago
My phone battery died while in the car, will I still get an HOV toll discount?
Written by
Emmett Murphy
Updated over a week ago