Troubleshooting

Help for when you have encountered a problem

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17 articles in this collection
Written by Emmett Murphy and Katy Emerson

How do I reset my password?

Here's how to contact GoCarma to reset your password.
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Written by Katy Emerson
Updated over a week ago

What to do When I Get a New Car

How to update your GoCarma account when getting a new vehicle.
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Written by Katy Emerson
Updated over a week ago

How To Return a GoCarma or Occupant Pass

This is the process for returning GoCarma or Occupant Passes.
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Written by Katy Emerson
Updated over a week ago

I have a problem setting up a GoCarma Pass / Occupant Pass

This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.
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Written by Emmett Murphy
Updated over a week ago

Not In Car: Why am I not detected in the car?

Here's what to check when the app says you're Not In Car.
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Written by Emmett Murphy
Updated over a week ago

App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?

If your status is not "In Car" or "Not In Car," then you may need to adjust the app permissions.
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Written by Emmett Murphy
Updated over a week ago

Where is my GoCarma Pass?

Still waiting for your GoCarma pass to arrive?
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Written by Emmett Murphy
Updated over a week ago

I have entered some details incorrectly. What can I do?

This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.
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Written by Emmett Murphy
Updated over a week ago

Why can't I find the GoCarma app?

What to do if you cannot find and download the GoCarma app
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Written by Emmett Murphy
Updated over a week ago

Why don't I see an "Occupant Passes" menu item?

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Written by Emmett Murphy
Updated over a week ago

How do I find someone to carpool with?

GoCarma is not a ride-matching app.
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Written by Emmett Murphy
Updated over a week ago

I have lost my GoCarma Pass. What can I do?

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Written by Emmett Murphy
Updated over a week ago

My History screen shows an HOV transaction, but I did not get an HOV toll discount.

Go Carma History screen does not confirm toll discounts.
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Written by Emmett Murphy
Updated over a week ago

I didn't know each person in the car needed to use GoCarma. Can I still get a discount?

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Written by Emmett Murphy
Updated over a week ago

Why didn't I get my HOV toll discount?

Steps to take to identify why you did not get an HOV toll discount.
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Written by Emmett Murphy
Updated over a week ago

I disabled Bluetooth - will I still be counted in the car?

GoCarma only works if Bluetooth is enabled.
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Written by Emmett Murphy
Updated over a week ago

My phone battery died while in the car, will I still get an HOV toll discount?

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Written by Emmett Murphy
Updated over a week ago