Troubleshooting

Where is my Occupant Pass?

Still waiting for your Occupant Pass to arrive?

Written by Katy Linburg
Updated this week

How do I reset my password?

Here's how to contact GoCarma to reset your password.

Written by Katy Linburg
Updated this week

What to do When I Get a New Car

How to update your GoCarma account when getting a new vehicle.

Written by Katy Linburg
Updated this week

I have a problem setting up a GoCarma Pass / Occupant Pass

This article explains what to do if you have been unable to set up your GoCarma Pass or Occupant Pass.

Written by Emmett Murphy
Updated this week

Is the app set up ok?

Here's how to ensure that you're setup ok.

Written by Emmett Murphy
Updated this week

App Permissions: Why does GoCarma need permission to access Bluetooth / Location Services / Notifications?

Learn what each app permission request means.

Written by Emmett Murphy
Updated this week

I have entered some details incorrectly. What can I do?

This article explains what to do if you have accidentally entered an incorrect name, contact or vehicle details.

Written by Emmett Murphy
Updated this week

Where is my GoCarma Pass?

Still waiting for your GoCarma pass to arrive?

Written by Emmett Murphy
Updated this week

Why can't I find the GoCarma app?

What to do if you cannot find and download the GoCarma app

Written by Emmett Murphy
Updated this week

Why don't I see an "Occupant Passes" menu item?

Written by Emmett Murphy
Updated this week

How do I find someone to carpool with?

GoCarma is not a ride-matching app.

Written by Emmett Murphy
Updated this week

I have lost my GoCarma Pass. What can I do?

Written by Emmett Murphy
Updated this week

My Transactions screen shows an HOV transaction, but I did not get an HOV toll discount.

Learn more about the Transactions screen

Written by Emmett Murphy
Updated this week

I didn't know each person in the car needed to use GoCarma. Can I still get a discount?

Written by Emmett Murphy
Updated this week

Why didn't I get my HOV toll discount?

Steps to take to identify why you did not get an HOV toll discount.

Written by Emmett Murphy
Updated this week

I disabled Bluetooth - will I still be counted in the car?

GoCarma only works if Bluetooth is enabled.

Written by Emmett Murphy
Updated this week

My phone battery died while in the car, will I still get an HOV toll discount?

Written by Emmett Murphy
Updated this week