FAQ

Have a question about the GoCarma app? You'll probably find the answer here.

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36 articles in this collection
Written by Emmett Murphy and Katy Emerson
General

How does it work?

How GoCarma automatically detects when you're in a car.
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Written by Emmett Murphy
Updated over a week ago

Where can I use GoCarma?

GoCarma is available in Dallas-Fort Worth on TEXpress Lanes
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Written by Emmett Murphy
Updated over a week ago

Where can I download GoCarma?

Where to get the GoCarma app for your iPhone or Android phone
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Written by Emmett Murphy
Updated over a week ago

What's a GoCarma Pass?

Everything you need to know about the GoCarma Pass and why you need one for your car
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Written by Emmett Murphy
Updated over a week ago

Traveling to Dallas - Fort Worth?

GoCarma users with toll tags from surrounding areas may be eligible for a 50% discounts on TEXpress Lanes
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Written by Katy Emerson
Updated over a week ago

Do I need to have a toll transponder tag to get HOV toll discounts?

Yes, you will need to enter your tag details when adding a vehicle.
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Written by Emmett Murphy
Updated over a week ago

What if I have more than one car?

This article explains how GoCarma works when you have more than one car.
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Written by Emmett Murphy
Updated over a week ago

Why does the app say "Out of Hours" when I open it?

This article explains how GoCarma verifies HOV status during weekday peak periods only.
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Written by Emmett Murphy
Updated over a week ago

Avoiding a GoCarma Account Suspension

This article explains how to use GoCarma in compliance with HOV violation rules.
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Written by Emmett Murphy
Updated over a week ago

Your GoCarma Account is Suspended

This article explains what to do when your GoCarma account is suspended.
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Written by Emmett Murphy
Updated over a week ago

How can I add a vehicle in the GoCarma app?

This article explains how to add a vehicle in the GoCarma app.
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Written by Emmett Murphy
Updated over a week ago

Where can I find my toll transponder tag number?

This article explains where to find your your toll transponder tag details.
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Written by Emmett Murphy
Updated over a week ago

What if someone doesn't have a smartphone?

How GoCarma verifies when someone without a smartphone is in the car, including kids, infants, senior citizens, school carpool trips, etc.
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Written by Emmett Murphy
Updated over a week ago

How can I order an Occupant Pass?

This article includes a link to the Occupant Pass request form.
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Written by Emmett Murphy
Updated over a week ago

How can I quickly invite someone to use the GoCarma app?

This article explains how you can easily share a download link with someone else.
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Written by Emmett Murphy
Updated over a week ago

What about drivers of ride-hailing companies?

If you are a driver for a ride-hailing / rideshare / ridesharing / TNC company, this article is for you.
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Written by Emmett Murphy
Updated over a week ago
Technical

What type of smartphone do I need?

GoCarma is available for iOS and Android
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Written by Emmett Murphy
Updated over a week ago

How to Enable Bluetooth on Your Phone

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Written by Emmett Murphy
Updated over a week ago

Do I need to have data enabled on my phone?

This article explains how the GoCarma app uses an Internet connection to confirm your HOV status in real time.
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Written by Emmett Murphy
Updated over a week ago

How do I know if it's working?

This article describes how to confirm that you're set up correctly and earning HOV toll discounts.
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Written by Emmett Murphy
Updated over a week ago

How do I set up a GoCarma Pass?

Here's what to do when you receive your GoCarma Pass in the mail.
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Written by Emmett Murphy
Updated over a week ago

Does the GoCarma app drain my phone's battery?

This article explains the GoCarma app's impact on your phone's battery.
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Written by Emmett Murphy
Updated over a week ago

How do I set up an Occupant Pass?

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Written by Emmett Murphy
Updated over a week ago

What is the difference between a GoCarma Pass and an Occupant Pass?

Differences between GoCarma and Occupant passes explained
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Written by Emmett Murphy
Updated over a week ago

Who needs a GoCarma Pass?

A description of who needs to get a GoCarma Pass
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Written by Emmett Murphy
Updated over a week ago

Who needs an Occupant Pass?

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Written by Emmett Murphy
Updated over a week ago

What about motorcycles?

Motorcycles are eligible for HOV toll discounts on DFW TEXpress Lanes - but you must have a GoCarma account.
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Written by Emmett Murphy
Updated over a week ago

All about the History screen

A description of the History screen in the GoCarma app.
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Written by Emmett Murphy
Updated over a week ago

I'm confused by Location Services permissions on my iPhone.

This article explains the Location Services permissions you may see in the GoCarma iPhone app.
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Written by Emmett Murphy
Updated over a week ago

What is the latest version of the GoCarma app?

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Written by Emmett Murphy
Updated over a week ago