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FAQ
Have a question about the GoCarma app? You'll probably find the answer here.
51 articles in this collection
Written by
Emmett Murphy
and
Katy Linburg
General
How does it work?
How GoCarma automatically verifies your vehicle's HOV status
Written by
Emmett Murphy
Updated over a week ago
Where can I use GoCarma?
GoCarma is available in Dallas-Fort Worth on TEXpress Lanes
Written by
Emmett Murphy
Updated over a week ago
Where can I download GoCarma?
Where to get the GoCarma app for your iPhone or Android phone
Written by
Emmett Murphy
Updated over a week ago
What's a GoCarma Pass?
Everything you need to know about the GoCarma Pass
Written by
Emmett Murphy
Updated over a week ago
Traveling to Dallas - Fort Worth?
GoCarma users with toll tags from surrounding areas may be eligible for a 50% discounts on TEXpress Lanes
Written by
Katy Linburg
Updated over a week ago
Do I need to have a toll transponder tag to get HOV toll discounts?
Yes, you will need to enter your tag details when adding a vehicle.
Written by
Emmett Murphy
Updated over a week ago
What if I have more than one car?
This article explains how GoCarma works when you have more than one car.
Written by
Emmett Murphy
Updated over a week ago
Avoiding a GoCarma Account Suspension
This article explains how to use GoCarma in compliance with HOV violation rules.
Written by
Emmett Murphy
Updated over a week ago
Why does the app say "Out of Hours" when I open it?
This article explains how GoCarma verifies HOV status during weekday peak periods only.
Written by
Emmett Murphy
Updated over a week ago
Your GoCarma Account is Suspended
This article explains what to do when your GoCarma account is suspended.
Written by
Emmett Murphy
Updated over a week ago
How can I add a vehicle in the GoCarma app?
This article explains how to add a vehicle in the GoCarma app.
Written by
Emmett Murphy
Updated over a week ago
Where can I find my toll transponder tag number?
This article explains where to find your your toll transponder tag details.
Written by
Emmett Murphy
Updated over a week ago
What if someone doesn't have a smartphone?
How GoCarma verifies when someone without a smartphone is in the car, including kids, infants, senior citizens, school carpool trips, etc.
Written by
Emmett Murphy
Updated over a week ago
How can I order an Occupant Pass?
This article includes a link to the Occupant Pass request form.
Written by
Emmett Murphy
Updated over a week ago
How can I quickly invite someone to use the GoCarma app?
This article explains how you can easily share a download link with someone else.
Written by
Emmett Murphy
Updated over a week ago
What about drivers of ride-hailing companies?
If you are a driver for a ride-hailing / rideshare / ridesharing / TNC company, this article is for you.
Written by
Emmett Murphy
Updated over a week ago
DFW TEXpress Lanes
Earn More for Your Green Travel
Earn rewards for your HOV trips when using Try Parking It
Written by
Katy Linburg
Updated over a week ago
Can I keep using Drive On TEXpress to receive HOV toll discounts?
All Drive On TEXpress users must switch to GoCarma as of January 2020
Written by
Katy Linburg
Updated over a week ago
What is a TEXpress Lane?
An overview of DFW TEXpress Lanes
Written by
Emmett Murphy
Updated over a week ago
How do I earn HOV toll discounts in DFW?
Everything you need to know about earning toll discounts on Dallas-Fort Worth TEXpress Lanes
Written by
Emmett Murphy
Updated over a week ago
All about HOV toll discounts on DFW TEXpress Lanes
HOV toll discounts on DFW TEXpress Lanes
Written by
Emmett Murphy
Updated over a week ago
I-635 E HOV / Express Lanes Closure
TxDOT announces lane closures effective Monday, April 27, 2020.
Written by
Katy Linburg
Updated over a week ago
Technical
Why GoCarma Requests Precise Location
Learn why GoCarma requests permission to access your precise location.
Written by
Emmett Murphy
Updated over a week ago
Solo Status on the Home Screen
Written by
Emmett Murphy
Updated over a week ago
HOV Status on the Home Screen
Learn what the HOV status displayed on the home screen means.
Written by
Emmett Murphy
Updated over a week ago
Enable Notifications
Why GoCarma Requests That You Enable Notifications
Written by
Emmett Murphy
Updated over a week ago
When does GoCarma collect data?
Learn when and how the app uses your data.
Written by
Emmett Murphy
Updated over a week ago
Allow Notifications
Why GoCarma Requests That You Allow Notifications
Written by
Emmett Murphy
Updated over a week ago
All About Vehicles
Everything You Need to Know About Vehicles in the GoCarma App
Written by
Emmett Murphy
Updated over a week ago
Bluetooth Disabled
Written by
Emmett Murphy
Updated over a week ago
Allow Bluetooth
Why GoCarma Requests That You Allow Bluetooth
Written by
Emmett Murphy
Updated over a week ago
Update Location Setting
Why GoCarma Requests That You Update Your Location Setting
Written by
Emmett Murphy
Updated over a week ago
Location Disabled
Why GoCarma Requests You Enable Location Services
Written by
Emmett Murphy
Updated over a week ago
Allow Location
Why GoCarma Requests You Allow Access to Location Services
Written by
Emmett Murphy
Updated over a week ago
What type of smartphone do I need?
GoCarma is available for iOS and Android
Written by
Emmett Murphy
Updated over a week ago
How to Enable Bluetooth on Your Phone
Written by
Emmett Murphy
Updated over a week ago
Why does the app require Data Saver and Background Data Usage on Android?
This article explains why the GoCarma app requires access to Data Saver and Background Data Usage on Android
Written by
Emmett Murphy
Updated over a week ago
What is Low Data Mode?
This article explains Low Data Mode on iOS and how it impacts the performance of the GoCarma app.
Written by
Emmett Murphy
Updated over a week ago
Do I need to have data enabled on my phone?
This article explains how the GoCarma app uses an Internet connection to confirm your HOV status in real time.
Written by
Emmett Murphy
Updated over a week ago
How do I know if it's working?
This article describes how to confirm that you're set up correctly and earning HOV toll discounts.
Written by
Emmett Murphy
Updated over a week ago
How do I set up a GoCarma Pass?
Here's what to do when you receive your GoCarma Pass in the mail.
Written by
Emmett Murphy
Updated over a week ago
Does the GoCarma app drain my phone's battery?
This article explains the GoCarma app's impact on your phone's battery.
Written by
Emmett Murphy
Updated over a week ago
How do I set up an Occupant Pass?
Written by
Emmett Murphy
Updated over a week ago
What is the difference between a GoCarma Pass and an Occupant Pass?
Differences between GoCarma and Occupant passes explained
Written by
Emmett Murphy
Updated over a week ago
Who needs a GoCarma Pass?
A description of who needs to get a GoCarma Pass
Written by
Emmett Murphy
Updated over a week ago
Who needs an Occupant Pass?
Written by
Emmett Murphy
Updated over a week ago
What about motorcycles?
Motorcycles are eligible for HOV toll discounts on DFW TEXpress Lanes - but you must have a GoCarma account.
Written by
Emmett Murphy
Updated over a week ago
All about the Transactions screen
A description of the Transactions screen in the GoCarma app.
Written by
Emmett Murphy
Updated over a week ago
I'm confused by Location Services permissions on my iPhone.
This article explains the Location Services permissions you may see in the GoCarma iPhone app.
Written by
Emmett Murphy
Updated over a week ago
What is Background App Refresh?
This article explains Background App Refresh and why the GoCarma iOS app requires this permission.
Written by
Emmett Murphy
Updated over a week ago
What is the latest version of the GoCarma app?
Written by
Emmett Murphy
Updated over a week ago