GoCarma

Emmett Murphy

Katy Linburg

Have a question about the GoCarma app? You'll probably find the answer here.

 FAQ

How GoCarma automatically verifies your vehicle's HOV status

How does it work?

GoCarma is available in Dallas-Fort Worth on TEXpress Lanes

Where can I use GoCarma?

Where to get the GoCarma app for your iPhone or Android phone

Where can I download GoCarma?

Everything you need to know about the GoCarma Pass

What's a GoCarma Pass?

GoCarma users with toll tags from surrounding areas may be eligible for a 50% discounts on TEXpress Lanes

Traveling to Dallas - Fort Worth?

Yes, you will need to enter your tag details when adding a vehicle.

Do I need to have a toll transponder tag to get HOV toll discounts?

This article explains how GoCarma works when you have more than one car.

What if I have more than one car?

This article explains how to use GoCarma in compliance with HOV violation rules.

Avoiding a GoCarma Account Suspension

This article explains how GoCarma verifies HOV status during weekday peak periods only.

Why does the app say "Out of Hours" when I open it?

This article explains what to do when your GoCarma account is suspended.

Your GoCarma Account is Suspended

This article explains how to add a vehicle in the GoCarma app.

How can I add a vehicle in the GoCarma app?

This article explains where to find your your toll transponder tag details.

Where can I find my toll transponder tag number?

How GoCarma verifies when someone without a smartphone is in the car, including kids, infants, senior citizens, school carpool trips, etc.

What if someone doesn't have a smartphone?

This article includes a link to the Occupant Pass request form.

How can I order an Occupant Pass?

This article explains how you can easily share a download link with someone else.

How can I quickly invite someone to use the GoCarma app?

If you are a driver for a ride-hailing / rideshare / ridesharing / TNC company, this article is for you.

What about drivers of ride-hailing companies?

General

Earn rewards for your HOV trips when using Try Parking It

Earn More for Your Green Travel

All Drive On TEXpress users must switch to GoCarma as of January 2020

Can I keep using Drive On TEXpress to receive HOV toll discounts?

What is a TEXpress Lane?

Everything you need to know about earning toll discounts on Dallas-Fort Worth TEXpress Lanes

How do I earn HOV toll discounts in DFW?

All about HOV toll discounts on DFW TEXpress Lanes

TxDOT announces lane closures effective Monday, April 27, 2020.

I-635 E HOV / Express Lanes Closure

DFW TEXpress Lanes

Learn why GoCarma requests permission to access your precise location.

Why GoCarma Requests Precise Location

Solo Status on the Home Screen

Learn what the HOV status displayed on the home screen means.

HOV Status on the Home Screen

Why GoCarma Requests That You Enable Notifications

Enable Notifications

Learn when and how the app uses your data.

When does GoCarma collect data?

Why GoCarma Requests That You Allow Notifications

Allow Notifications

Everything You Need to Know About Vehicles in the GoCarma App

All About Vehicles

Bluetooth Disabled

Why GoCarma Requests That You Allow Bluetooth

Allow Bluetooth

Why GoCarma Requests That You Update Your Location Setting

Update Location Setting

Why GoCarma Requests You Enable Location Services

Location Disabled

Why GoCarma Requests You Allow Access to Location Services

Allow Location

What type of smartphone do I need?

How to Enable Bluetooth on Your Phone

This article explains why the GoCarma app requires access to Data Saver and Background Data Usage on Android

Why does the app require Data Saver and Background Data Usage on Android?

This article explains Low Data Mode on iOS and how it impacts the performance of the GoCarma app.

What is Low Data Mode?

This article explains how the GoCarma app uses an Internet connection to confirm your HOV status in real time.

Do I need to have data enabled on my phone?

This article describes how to confirm that you're set up correctly and earning HOV toll discounts.

How do I know if it's working?

Here's what to do when you receive your GoCarma Pass in the mail.

How do I set up a GoCarma Pass?

This article explains the GoCarma app's impact on your phone's battery.

Does the GoCarma app drain my phone's battery?

How do I set up an Occupant Pass?

Differences between GoCarma and Occupant passes explained

What is the difference between a GoCarma Pass and an Occupant Pass?

A description of who needs to get a GoCarma Pass

Who needs a GoCarma Pass?

Who needs an Occupant Pass?

Motorcycles are eligible for HOV toll discounts on DFW TEXpress Lanes - but you must have a GoCarma account.

What about  motorcycles?

A description of the Transactions screen in the GoCarma app.

All about the Transactions screen

This article explains the Location Services permissions you may see in the GoCarma iPhone app.

I'm confused by Location Services permissions on my iPhone.

This article explains Background App Refresh and why the GoCarma iOS app requires this permission.

FAQ

General

DFW TEXpress Lanes

Technical