FAQ

Have a question about the GoCarma app? You'll probably find the answer here.

51 articles in this collection
Written by Emmett Murphy and Katy Linburg

General

How does it work?

How GoCarma automatically verifies your vehicle's HOV status

Written by Emmett Murphy
Updated this week

Where can I use GoCarma?

GoCarma is available in Dallas-Fort Worth on TEXpress Lanes

Written by Emmett Murphy
Updated this week

Where can I download GoCarma?

Where to get the GoCarma app for your iPhone or Android phone

Written by Emmett Murphy
Updated this week

What's a GoCarma Pass?

Everything you need to know about the GoCarma Pass

Written by Emmett Murphy
Updated this week

Traveling to Dallas - Fort Worth?

GoCarma users with toll tags from surrounding areas may be eligible for a 50% discounts on TEXpress Lanes

Written by Katy Linburg
Updated this week

Do I need to have a toll transponder tag to get HOV toll discounts?

Yes, you will need to enter your tag details when adding a vehicle.

Written by Emmett Murphy
Updated this week

What if I have more than one car?

This article explains how GoCarma works when you have more than one car.

Written by Emmett Murphy
Updated this week

Avoiding a GoCarma Account Suspension

This article explains how to use GoCarma in compliance with HOV violation rules.

Written by Emmett Murphy
Updated this week

Why does the app say "Out of Hours" when I open it?

This article explains how GoCarma verifies HOV status during weekday peak periods only.

Written by Emmett Murphy
Updated this week

Your GoCarma Account is Suspended

This article explains what to do when your GoCarma account is suspended.

Written by Emmett Murphy
Updated this week

How can I add a vehicle in the GoCarma app?

This article explains how to add a vehicle in the GoCarma app.

Written by Emmett Murphy
Updated this week

Where can I find my toll transponder tag number?

This article explains where to find your your toll transponder tag details.

Written by Emmett Murphy
Updated this week

What if someone doesn't have a smartphone?

How GoCarma verifies when someone without a smartphone is in the car, including kids, infants, senior citizens, school carpool trips, etc.

Written by Emmett Murphy
Updated this week

How can I order an Occupant Pass?

This article includes a link to the Occupant Pass request form.

Written by Emmett Murphy
Updated this week

How can I quickly invite someone to use the GoCarma app?

This article explains how you can easily share a download link with someone else.

Written by Emmett Murphy
Updated this week

What about drivers of ride-hailing companies?

If you are a driver for a ride-hailing / rideshare / ridesharing / TNC company, this article is for you.

Written by Emmett Murphy
Updated this week

DFW TEXpress Lanes

Earn More for Your Green Travel

Earn rewards for your HOV trips when using Try Parking It

Written by Katy Linburg
Updated this week

Can I keep using Drive On TEXpress to receive HOV toll discounts?

All Drive On TEXpress users must switch to GoCarma as of January 2020

Written by Katy Linburg
Updated this week

What is a TEXpress Lane?

An overview of DFW TEXpress Lanes

Written by Emmett Murphy
Updated this week

How do I earn HOV toll discounts in DFW?

Everything you need to know about earning toll discounts on Dallas-Fort Worth TEXpress Lanes

Written by Emmett Murphy
Updated this week

All about HOV toll discounts on DFW TEXpress Lanes

HOV toll discounts on DFW TEXpress Lanes

Written by Emmett Murphy
Updated this week

I-635 E HOV / Express Lanes Closure

TxDOT announces lane closures effective Monday, April 27, 2020.

Written by Katy Linburg
Updated this week

Technical

Why GoCarma Requests Precise Location

Learn why GoCarma requests permission to access your precise location.

Written by Emmett Murphy
Updated this week

Solo Status on the Home Screen

Written by Emmett Murphy
Updated this week

HOV Status on the Home Screen

Learn what the HOV status displayed on the home screen means.

Written by Emmett Murphy
Updated this week

Enable Notifications

Why GoCarma Requests That You Enable Notifications

Written by Emmett Murphy
Updated this week

When does GoCarma collect data?

Learn when and how the app uses your data.

Written by Emmett Murphy
Updated this week

Allow Notifications

Why GoCarma Requests That You Allow Notifications

Written by Emmett Murphy
Updated this week

All About Vehicles

Everything You Need to Know About Vehicles in the GoCarma App

Written by Emmett Murphy
Updated this week

Bluetooth Disabled

Written by Emmett Murphy
Updated this week

Allow Bluetooth

Why GoCarma Requests That You Allow Bluetooth

Written by Emmett Murphy
Updated this week

Update Location Setting

Why GoCarma Requests That You Update Your Location Setting

Written by Emmett Murphy
Updated this week

Location Disabled

Why GoCarma Requests You Enable Location Services

Written by Emmett Murphy
Updated this week

Allow Location

Why GoCarma Requests You Allow Access to Location Services

Written by Emmett Murphy
Updated this week

What type of smartphone do I need?

GoCarma is available for iOS and Android

Written by Emmett Murphy
Updated this week

How to Enable Bluetooth on Your Phone

Written by Emmett Murphy
Updated this week

Why does the app require Data Saver and Background Data Usage on Android?

This article explains why the GoCarma app requires access to Data Saver and Background Data Usage on Android

Written by Emmett Murphy
Updated this week

What is Low Data Mode?

This article explains Low Data Mode on iOS and how it impacts the performance of the GoCarma app.

Written by Emmett Murphy
Updated this week

Do I need to have data enabled on my phone?

This article explains how the GoCarma app uses an Internet connection to confirm your HOV status in real time.

Written by Emmett Murphy
Updated this week

How do I know if it's working?

This article describes how to confirm that you're set up correctly and earning HOV toll discounts.

Written by Emmett Murphy
Updated this week

How do I set up a GoCarma Pass?

Here's what to do when you receive your GoCarma Pass in the mail.

Written by Emmett Murphy
Updated this week

Does the GoCarma app drain my phone's battery?

This article explains the GoCarma app's impact on your phone's battery.

Written by Emmett Murphy
Updated this week

How do I set up an Occupant Pass?

Written by Emmett Murphy
Updated this week

What is the difference between a GoCarma Pass and an Occupant Pass?

Differences between GoCarma and Occupant passes explained

Written by Emmett Murphy
Updated this week

Who needs a GoCarma Pass?

A description of who needs to get a GoCarma Pass

Written by Emmett Murphy
Updated this week

Who needs an Occupant Pass?

Written by Emmett Murphy
Updated this week

What about motorcycles?

Motorcycles are eligible for HOV toll discounts on DFW TEXpress Lanes - but you must have a GoCarma account.

Written by Emmett Murphy
Updated this week

All about the Transactions screen

A description of the Transactions screen in the GoCarma app.

Written by Emmett Murphy
Updated this week

I'm confused by Location Services permissions on my iPhone.

This article explains the Location Services permissions you may see in the GoCarma iPhone app.

Written by Emmett Murphy
Updated this week

What is Background App Refresh?

This article explains Background App Refresh and why the GoCarma iOS app requires this permission.

Written by Emmett Murphy
Updated this week

What is the latest version of the GoCarma app?

Written by Emmett Murphy
Updated this week